How to do a video consultation with the Doctor

3. At this point, you have two options. If you click "Open Whereby app", your phone will download the Whereby app and use that to enable the video consultation to go ahead.

Or if you click "Continue in browser", provided you have Google Chrome on your phone (if not, Google Chrome is a browser that can be used on Android and Apple phones, so you might want to check that you have Google Chrome installed on your phone beforehand).

Let's assume you've clicked "Continue in browser". You will then see the following:


4. The next step is important - YOU MUST CLICK "REQUEST PERMISSIONS" (in the purple box, as shown above)

This allows you browser access to your microphone and camera (this is because most phones are set up not to allow access to phone camera and microphone and both of these need to be enabled to allow you to conduct the video consultation).

When you click "request permissions", your phone will usually then ask you to confirm as shown below:


Click "Allow" for your phone to access it's microphone and camera (different phones may have a slightly different appearance to this - we're showing it on an iPhone)

You will then see the following:


That's it! The lady in the photo above is you. Ignore the "Share link to start meeting" in our photo above - the Doctor (when they join you) will appear below. To leave the meeting at the end of the consultation, click "leave" (the little red hand, bottom right)

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